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Terms and Conditions 

COOKIES/PRIVACY

 

WHEN YOU VISIT SHIFTZERO.CO.UK WE COLLECT INFORMATION ABOUT ALL VISITS TO OUR WEBSITE.

 

WE USE THIS INFORMATION TO IMPROVE YOUR USER EXPERIENCE, EVALUATE THE USE OF THE INDIVIDUAL ELEMENTS OF SHIFTZERO.CO.UK AND TO SUPPORT OUR MARKETING.

HERE YOU CAN READ ABOUT THE INFORMATION WE COLLECT, HOW WE TREAT THE INFORMATION, WHAT WE DO WITH IT, WHO HAS ACCESS TO IT AND HOW TO CONTACT US ABOUT COOKIES AND THE PRIVACY POLICY.

 

THE COLLECTION OF PERSONAL CUSTOMER INFORMATION ON SHIFTZERO.CO.UK.COM TAKES PLACE WITHIN THE FRAMEWORK OF EXISTING LEGISLATION AND EU GENERAL DATA PROTECTION REGULATION (GDPR) LEGISLATION.

 

IF YOU LOG IN OR SIGN UP FOR OUR NEWSLETTER, WE RECORD THIS TOO, SO WE CAN MAKE IT EASIER FOR YOU NEXT TIME.

IN THIS CONTEXT WE USE VARIOUS ANALYSIS TOOLS SUCH AS GOOGLE ANALYTICS, WHICH ASSIST US IN COLLECTING STATISTICS ON THE USE OF SHIFTZERO.CO.UK.COM TO CREATE A BETTER EXPERIENCE FOR YOU.

 

SHIPPING/ORDERS

 

YOU WILL RECEIVE AN ORDER CONFIRMATION SEND TO YOUR EMAIL ADDRESS.

 

PLEASE NOTE, THIS IS NOT YOUR INVOICE. SHORTLY AFTER, YOUR INVOICE WILL BE SEND TO YOUR EMAIL ADDRESS. YOUR EMAIL ACCOUNT MAY HAVE A COMMERCIAL FILTER, WHICH MAY LEAD THE EMAILS TO YOUR SPAM BASKET, PLEASE CHECK YOUR SPAM BASKET BEFORE NOTIFYING US FOR MISSING EMAILS.

 

IN CASE OF INCORRECT INVENTORY AND THE ITEM IS NO LONGER IN STOCK, YOU WILL BE CONTACTED BY EMAIL OR TELEPHONE. WE RESERVE THE RIGHTS TO CANCEL YOUR PURCHASE, IF INVENTORY WAS INCOMPLETE AT THE TIME OF THE PURCHASE.

 

WHEN THE PAYMENT IS COMPLETE, AND THE AMOUNT IS WITHDRAWN FROM YOUR ACCOUNT, THE ORDER WILL BE SHIPPED UNLESS OTHERWISE STATED

 

IN CASE OF INCORRECT INVENTORY AND THE ITEM IS NO LONGER IN STOCK, YOU WILL BE CONTACTED BY EMAIL OR TELEPHONE. WE RESERVE THE RIGHTS TO CANCEL YOUR PURCHASE, IF INVENTORY WAS INCOMPLETE AT THE TIME OF THE PURCHASE.

 

WHEN YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE AN EMAIL FROM DHL CONTAINING YOUR TRACKING NUMBER. PLEASE ALLOW THE SYSTEM SOME TIME TO REGISTER THE DHL SCANNING PROCESS.

 

PRIVACY

 

SHIFT ZERO UNDERSTANDS AND RESPECTS THE IMPORTANCE OF PRIVACY ON THE INTERNET. SHIFT ZERO WILL NOT DISCLOSE INFORMATION ABOUT CUSTOMERS / USERS TO THIRD PARTIES, UNLESS IT IS NECESSARY TO IMPLEMENT A TRANSACTION.

 

SHIFT ZERO WILL NOT SELL YOUR NAME, ADDRESS, EMAIL ADDRESS, CREDIT CARD OR PERSONAL INFORMATION TO ANY THIRD PARTY WITHOUT YOUR PRIOR PERMISSION.

 

IF YOU SIGN UP TO OUR NEWSLETTER OR MAKE A PURCHASE, YOU PROVIDE US WITH YOUR PERSONAL CONTACT INFORMATION. ASTRID ANDERSEN WILL HANDLE YOUR INFORMATION WITH STRICTLY CONFIDENCE AND WE GUARANTEE THAT NO ONE ELSE CAN ACCESS THIS INFORMATION.

 

YOU ARE AT ANY TIME ABLE TO UNSUBSCRIBE FROM THE NEWSLETTER TROUGH THE LINK IN THE BOTTOM OF THE EMAIL.

 

RETURNS

WE DO NOT ACCEPT RETURNS/REFUNDS ONLY EXCHANGES

 

SHIFT ZERO IS NOT RESPONSIBLE FOR COMPENSATION OF LOST PACKAGES WITHOUT ANY PROOF OF DELIVERY. WHEN YOUR RETURN IS RECEIVED WE WILL REFUND THE PURCHASE IMMEDIATELY TO THE CREDIT CARD THAT WAS USED TO PURCHASE THE ITEMS.

 

WHEN EXCHANGING FULL PRICE ITEMS, SHIFT ZERO HOLDS THE SHIPPING COSTS FOR RETURNING AND SHIPPING THE NEW PARCEL. WHEN EXCHANGING SALE PRODUCTS, THE CUSTOMER HOLDS THE SHIPPING COSTS.

 

WHEN RETURNING/EXCHANGING FROM OUTSIDE EUROPE THE RETURN NOTE AND ORIGINAL INVOICE MUST BE ATTACHED TO THE OUTSIDE PARCEL.

 

PLEASE CONTACT INFO@SHIFTZERO.CO.UK FOR THE ARRANGEMENT.