Balloon Coat

The order will take approximately 1-2 weeks minimum, as this is due to the delicate nature of the fabric and the attention to quality as each product is handcrafted. For more information please contact us.

WE ACCEPT RETURNS WITHIN 14 DAYS OF DELIVERY. THE PRODUCT MUST BE BOUGHT ON WWW.SHIFTZERO.CO.UK

 

THE PRODUCT MUST CONTAIN ORIGINAL TAGS, RECEIPT, RETURN NOTE AND BE UNUSED IN ORIGINAL PACKAGING.

 

THIS MUST BE AUTHORIZED BY CONTACTING INFO@SHIFTZERO.CO.UK

WHEN RETURNING PRODUCTS (SALE AND FULL PRICE ITEMS), THE CUSTOMER HOLDS THE SHIPPING COSTS. REFUNDS WILL BE MADE TO THE PURCHASERS’ CREDIT CARD. ADDITIONAL DUTIES AND/OR TAXES WILL NOT BE REFUNDED.

 

SHIFT ZERO IS NOT RESPONSIBLE FOR COMPENSATION OF LOST PACKAGES WITHOUT ANY PROOF OF DELIVERY. WHEN YOUR RETURN IS RECEIVED WE WILL REFUND THE PURCHASE IMMEDIATELY TO THE CREDIT CARD THAT WAS USED TO PURCHASE THE ITEMS.

 

WHEN EXCHANGING FULL PRICE ITEMS, SHIFT ZERO HOLDS THE SHIPPING COSTS FOR RETURNING AND SHIPPING THE NEW PARCEL. WHEN EXCHANGING SALE PRODUCTS, THE CUSTOMER HOLDS THE SHIPPING COSTS.

 

WHEN RETURNING/EXCHANGING FROM OUTSIDE EUROPE THE RETURN NOTE AND ORIGINAL INVOICE MUST BE ATTACHED TO THE OUTSIDE PARCEL.

 

PLEASE CONTACT INFO@SHIFTZERO.CO.UK FOR THE ARRANGEMENT.

YOU WILL RECEIVE AN ORDER CONFIRMATION SEND TO YOUR EMAIL ADDRESS.

 

PLEASE NOTE, THIS IS NOT YOUR INVOICE. SHORTLY AFTER, YOUR INVOICE WILL BE SEND TO YOUR EMAIL ADDRESS. YOUR EMAIL ACCOUNT MAY HAVE A COMMERCIAL FILTER, WHICH MAY LEAD THE EMAILS TO YOUR SPAM BASKET, PLEASE CHECK YOUR SPAM BASKET BEFORE NOTIFYING US FOR MISSING EMAILS.

 

IN CASE OF INCORRECT INVENTORY AND THE ITEM IS NO LONGER IN STOCK, YOU WILL BE CONTACTED BY EMAIL OR TELEPHONE. WE RESERVE THE RIGHTS TO CANCEL YOUR PURCHASE, IF INVENTORY WAS INCOMPLETE AT THE TIME OF THE PURCHASE.

 

WHEN THE PAYMENT IS COMPLETE, AND THE AMOUNT IS WITHDRAWN FROM YOUR ACCOUNT, THE ORDER WILL BE SHIPPED UNLESS OTHERWISE STATED

 

IN CASE OF INCORRECT INVENTORY AND THE ITEM IS NO LONGER IN STOCK, YOU WILL BE CONTACTED BY EMAIL OR TELEPHONE. WE RESERVE THE RIGHTS TO CANCEL YOUR PURCHASE, IF INVENTORY WAS INCOMPLETE AT THE TIME OF THE PURCHASE.

 

WHEN YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE AN EMAIL FROM DHL CONTAINING YOUR TRACKING NUMBER. PLEASE ALLOW THE SYSTEM SOME TIME TO REGISTER THE DHL SCANNING PROCESS.